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Robert Milsom tweeted: “Can see my accounts today but still UNABLE to make any sort of payments to people in my recipients list. See if I get any overdraft fees and interest charges this month will you cover these seeing as I can’t get logged in to pay my overdraft?” Gary McEwan wrote: “Still get can’t logged in to my online account. “The number on your website goes nowhere, I think you had better get someone answering calls, customer service is NON Existent.” Twitter user John Ragar wrote: “Here we go again, I have now managed to logon after five days! I have set up payments and guess what nothing works.
Some customers received a message stating TSB were restricting the number of customers who can log in at once. Some customers were left unable to access their money online, while some reported being able to access other customers’ accounts (Image: PA) Thank you for your patience and for bearing with us.”īut hundreds of customers said they are still having problems with logging onto the app this morning and they cannot get through to customer services to complain. He said on Twitter on Wednesday morning: “Our mobile banking app and online banking are now up and running. On Tuesday Mr Pester said he was “deeply sorry” for the problems as data and banking watchdogs confirmed they were looking into the situation. Some customers were left unable to access their money online, while some reported being able to access other customers’ accounts.
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TSB tried to complete a major IT system upgrade on Sunday evening, but it has left their service with problems over the last three days. They’re not really a business bank.Frustrated TSB customers say they STILL cannot log into online banking services despite bosses saying everything is “up and running” this morning.Ĭhief executive Paul Pester announced on Twitter on Wednesday morning that services were restored and thanked customers for their “patience and bearing with us”. We’ve had grief with them ever since we were moved from Lloyds. “I tried calling the helpline, but after a while the line just goes blank. I’ve had to come down here to arrange for a bulk transfer over to HSBC, and we’ll have to pay the salaries from there.
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They have told me it will be sorted out in 48 hours from today, but I don’t know what to believe.”Īlex, who runs a professional consultancy firm, said outside the branch: “I have salaries to pay today. I was on the line for an hour but then gave up and came down here. They keep saying it’s ‘intermittent’ when it’s not. “The thing that most infuriates me is the statements coming out of the bank.
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I’ve also had to change my password to get into the account. And there’s something saying the last payment was in 2099. “They were there yesterday but gone today. “All my direct debits have disappeared,” he said. Outside a branch in the City of London, Mac, a retired photographer, said he was appalled by the bank’s problems.
While most TSB account holders had been able to continue using their debit cards to make payments and withdraw cash from ATMs, many alleged the problems were deeper than the bank was admitting. Pester admitted that, in one glitch, customers were shown entries in other accounts: “402 customers could see some data that we would not normally show them online.” The job should have been completed by 6pm on Sunday. The crisis began on Friday night, when TSB began a long-planned migration of 1.3bn customer records away from former parent company Lloyds Banking Group’s IT systems, on to a platform created by TSB’s new Spanish owners, Sabadell. In TSB branches, some customers were told it could be another 48 hours before they could access their accounts properly, while the bank’s website said some issues, such as one-time passwords and Isa transfers, would be fixed by the end of April. He said his company, Mentor Lock and Safe Company, in Wallington, south London, had “literally stopped”. Lee MacDonald, a former actor who starred as Zammo in Grange Hill, was among the small business owners affected. Owners of small businesses said they were unable to pay salaries or manage transactions, while some account holders found all their direct debits had disappeared. Customers reported waiting for more than an hour to get through to the phone banking service. But at the end of the working day, and with TSB branches closed, customers were still unable to access their accounts online.
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